Customer Experience & Digital Solutions Specialist

Experience the power of a revolutionary career!

We are a global leader in technology and services, empowering the brands of the future. We help well-known brands you use every day enhance their businesses with technology and integrated solutions across more than 70 countries.

We take pride in being recognized year-round with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture.”

Qualifications

• Min. 5 years of sector experience,
• Min. 2 years of team, project, and channel management in customer service
• Management experience in customer services, CRM applications, digital products, and complaint-resolution workflow
• Proactive, result-oriented, and attentive to details
• Strong coordination, communication, and representation skills
• Initiative taker, advanced decision-making skills
• Good at data literacy. Advanced analysis and reporting skills in customer service KPI’s
• Excellent analytical and problem-solving abilities
• Advanced written and spoken English

Job Description

• Design and manage customer service digitalization projects for Türkiye and 10+ international markets’ customer services.
• Monitor the voice of the customer and implement smart solutions to improve the channel experience.
• Oversee the integration of products, projects, and workflows to improve customer experience in various service channels.
• Collaborate with various departments to implement customer-centric projects.
• Conducting market searches for potential customer solution partners worldwide.
• Carry out partner selection and inspection activities on KPI success rate, contract compliance, and operational excellence.