IT Executive

Position - IT Executive (P5)

Required skills and qualifications

· Bachelor’s degree in computer science, IT engineering, or a related field and Professional IT Certifications

· Strong knowledge with network concepts (LAN/WAN, TCP/IP, DNS, DHCP).

· Strong knowledge with IT and network hardware devices.

· Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).

· Excellent written and spoken communication skills in English.

· Certified in ITIL and/ or Quality and Security is plus

· Proven 5+ years’ experience of working in IT sector.

· Experience in working in global projects in matrix organizations.

· Experience supporting Microsoft operating system products (e.g., Office365, SharePoint, AD, MS Teams,)

· Knowledge of software, hardware, computer operating systems, and other technical skills that allow for managing an IT infrastructure.

· Ability to handle confidential information.

· Good understanding of IT security protocols and backup procedures

· Ability to work independently and prioritize tasks effectively.

· Excellent problem-solving and communication skills.

Role and responsibilities

· Supporting, maintaining and responsible for IT Infrastructure and software of company’s office and Visa application centers

· Responding to user’s technical request and coordination with IT service desk for resolution.

· Managing the day-to-day IT operations and coordinating with end users.

· Install and test desktop, peripherals, software applications followed by company’s standard check list

· Train end users on usage of computer hardware and software.

· Ensure that work is carried out within agreed service levels.

· Ensuring the IT function delivers the highest standards of internal customer service.

· Complying with the company, IT and information security policies, controls, and processes.

· Collecting and keeping all the necessary IT statistics (including inventory of IT infrastructure, asset tags and software) and information.

· Providing technical support on-site and support remote locations.

· Conduct Periodic IT Audit and ensure no security incident.

· Coordinate with IT vendors for service delivery, procurement and delivery of IT products as per company’s negotiating the best offers.

· Coordinate with business and technology partners for the day-to-day operational and project requirements by video call, mail, and phone.

· Collaborate effectively by working with other departments in the organization.

· Responsible for his actions when handling confidential information (including personal data) of the company in accordance with the internal policy of the company and the current legislation.

· Open to travel