IT Responsible

QUALIFICATIONS AND JOB DESCRIPTION

A leading supplier of customer-focused solutions since 1919, AKG has earned an internationally acclaimed reputation for producing reliable, high-quality radiators and heat exchangers. Headquartered in Hofgeismar, Germany, AKG Verwaltungsgeselischaft (holding company) is a leader in the field of heat exchangers with 3,000 employees and various designs. It has production facilities located in Germany, Brazil, Mexico, France, Latvia, Turkey, India, America and China. In addition, AKG Group, which supports and follows the development of the solutions it offers day by day, cooperates with the leading companies of every sector it addresses (construction equipment, agricultural and forestry machinery, rail systems, automotive, commercial vehicles, etc.) with high performance heat exchangers and cooling modules is working. We are looking for teammate to work as "IT Responsible" in our company.

Job Description:

We are looking for a motivated and detail-oriented IT Responsible to join our global IT team. This role focuses on delivering high-quality user support in our fast paced production environment. The successful candidate will work closely with both local and international colleagues to ensure consistent, secure, and efficient IT operations.

 Key Responsibilities:

• Provide first-line technical support to local users via email, phone, and in person, in alignment with global service standards.
• Participate in our global IT service team to support our follow the sun support strategy.
• Troubleshoot and resolve hardware, software, and network issues across various devices and platforms.
• Support the maintenance and monitoring of building security systems, including access control and CCTV, in accordance with global security guidelines.
• Maintain accurate and timely records of support requests, solutions, and asset inventory.
• Collaborate with global IT teams to implement updates, system rollouts, and process improvements.
• Ensure all work complies with corporate IT policies, security standards, and best practices.

Job qualifications:

• Associates or Bachelor’s degree in engineering or computer science (or 2 years relevant work experience along with technical certification, Microsoft).
• Minimum of 1 year in technical support services.
• Comprehensive knowledge of computer hardware, network design, components and services.
• Strong technical knowledge of operating systems including: Windows Server 2022 - 2025, Windows 11.
• Experience with Microsoft 365 administration is preferred.
• Experience with SAP is a plus.
• Demonstrated ability to solve complex technical problems with little or no assistance.
• Excellent written and verbal skills in English.
• Understanding of networking and cybersecurity principles is a plus.
• Strong communication skills and the ability to work effectively as part of a global, cross-functional team.
• Eagerness to learn and grow in a collaborative IT environment.

Physical Requirements/Work Environment:

• Work is performed in an office and manufacturing environment and in the field.
• Less than 10% travel.
• Must be willing to work afterhours to support production in case of emergencies.