IT Support Specialist

We are looking for an "IT Support Specialist" to join our factory in Torbalı, Izmir.

GENERAL DESCRIPTION OF POSITION

Responsible for supporting all assigned employees/the company in providing hardware and software support. Ensures that technological projects are successfully developed and deployed.

Responsibilities

• Provide technical support for user devices including desktops, laptops, and mobile equipment.

• Install, configure, and upgrade end-user hardware and related systems.

• Support barcode systems such as handheld devices and label printers.

• Manage the installation, maintenance, and upgrades of building access control and camera systems.

• Deliver day-to-day IT support for assigned employees.

• Maintain and track IT-related physical and digital asset inventories.

• Perform system imaging, backups, and hardware/software upgrades when required.

• Support corporate IT projects and initiatives.

• Maintain and troubleshoot printers and multifunction devices.

Skills

• Associate’s or Bachelor’s degree in Computer Technology, Information Technology, Computer Programming, or a related field.

• Minimum 3 years of experience in end-user support or help desk roles.

• Military service completed for male candidates.

• Fluent in spoken and written English.

• Analyze problems, collect data, and develop practical solutions.

• Provide technical support for information systems and software.

• Follow written, verbal, and diagram-based technical instructions.

• Make operational decisions that may impact daily workflows.

• Troubleshoot technical issues in environments with multiple variables.