Data Analytics & Insights Assistant Specialist

Qualifications and Job Description

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 45 countries across five continents, with more than 82.000 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 82.000+ people based in 45 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

At Majorel, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.

General Qualifications

• Bachelor’s degree in related area
• 0-2 years of experience in similar positions
• Advanced level knowledge in English
• Showing proficiency in Microsoft Word, Excel, and PowerPoint
• Preferably with knowledge of SQL, Qliksense and PowerBI
• Those who want to improve themselves in the field of business intelligence and reporting
• Able to work as a team player progress with a cooperation perspective
• Able to work with solution and goal oriented
• Taking initiative and decision making skills
• Have a customer-oriented service approach
• Progressing with a detail-oriented perspective
• Open to feedback and adaptable to change quickly

Job Description

• Creating reports (number of calls, absenteeism, KPI, premium calculations, weekly bonus simulations, productivity, production, etc.) in the right formats in line with current demands and new customer demands (contract content) and adapting them to the needs arising for other projects,
• Meeting new reporting requests,
• Determining the reports that should be prepared in line with the customer demands and preparing the reports,
• Using the right models while developing business intelligence tools,
• Following the requests coming through the ticket system and making the business plan in line with the company's interests,
• Preparation of instant reporting requests in accordance with the deadline.