IT Support&Operations Team Lead
Grafton
13.04.2026
İstanbul(Asya) / Türkiye
Deneyim: 4-6 Yıl
Type of Work: Tam Zamanlı
Work Location: İş Yerinde
Job Description
Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 30 years of experience in Europe as a Gi Group brand. With 40 offices and more than 500 employees in 23 countries in Europe, Grafton employs more than 30,000 temporary and permanent professionals every year.
Our business partner, for whom we are providing consultancy, is a facilities services and a significant player in the global market with its high-tech solutions. We are currently seeking anIT Support& Operations Team Lead for our global partner.
QUALIFICATIONS
- Bachelor’s degree in Information Technologies, Engineering, or a related field,
- Minimum 4–6 years of experience in IT operations, help desk, and technical support,
- At least 1–2 years of team coordination or leadership experience,
- Strong knowledge of Windows operating systems and MS Office applications,
- Hands-on experience with Microsoft 365 (Exchange, Intune, SharePoint),
- Solid understanding of Active Directory and user/access management processes,
- Working knowledge of VPN, firewall, and network infrastructures,
- Experience with ERP/CRM systems (preferably LOGO and SAP processes),
- Familiarity with IT inventory, license management, and procurement processes,
- Experience working with third-party vendors and managing external partnerships,
- Ability to troubleshoot hardware/software issues and provide end-user support,
- Upper-intermediate (B1+) level of English,
- Strong communication and coordination skills,
- Analytical thinking, problem-solving mindset, and result-oriented approach,
- Ability to work in a dynamic and fast-paced environment.
JOB DESCRIPTION
- Manage end-to-end IT help desk and operations processes,
- Coordinate and oversee a team of 3 IT support specialists, including task distribution and performance follow-up,
- Handle, prioritize, and monitor incoming support requests from end users,
- Manage work order processes through ERP / CRM / CAFM systems,
- Ensure effective coordination with field teams and technical units,
- Track and report SLA performance, resolution times, and operational KPIs,
- Administer and maintain Microsoft 365 services (Exchange, Intune, SharePoint),
- Manage Active Directory processes including user creation, deactivation, and access rights,
- Support and coordinate firewall and server operations in collaboration with global teams,
- Work closely with third-party vendors during SAP migration and other IT projects,
- Oversee IT inventory, software licensing, and procurement activities,
- Manage installation, maintenance, and troubleshooting of hardware (PCs, printers, etc.),
- Ensure compliance with IT security policies and procedures,
- Contribute to continuous improvement and optimization of IT processes and operations.
ABOUT THE ROLE
This role offers a unique opportunity to work closely with global teams, take ownership of critical IT processes, and directly impact end-user experience and operational excellence.
This role combines hands-on technical involvement with team leadership responsibilities. The ideal candidate will actively manage daily IT operations while also leading the team, collaborating with internal and external stakeholders, and ensuring smooth and efficient service delivery.
"GI GROUP AND WYSER TURKEY SEÇME VE YERLEŞTİRME A.Ş. Türkiye İş Kurumu'nun 26.12.2023 tarihli 15198570 No'lu lisans sahibi özel istihdam bürosudur.”
Skills
Active Directory
Firewall
microsoft 365
About Company
About Grafton
GRAFTON HAKKINDA: Dünyanın en ünlü işe alım firmalarından Gi Group’un bir şirketi olan Grafton, Avrupa'da 40 yılı aşan tecrübesi ile birinci sınıf işe alım hizmeti, yetenek yönetimi ve insan kaynakları çözümleri sunuyor. Avrupa'da 16 ülkede, 500'den fazla çalışanı ile güçlü bir networke bağlı olarak, her sene 50.000'den fazla geçici ve sürekli personel istihdamı sağlıyor. 2018’de dünyada istihdam alanındaki hizmetleri ile ünlü Gi Group bünyesine katılan firma; Wyser, Tack & TMI gibi grup markalarının da gücü ile kapsamlı İK ve işe alım hizmetleri sunmaktadır. Dünyada 35’den fazla ofisi ve 500’ü aşan çalışanı ile hem özel hem kamu sektörüne hizmet veren Grafton, farklı iş alanları ve sektörler için profesyoneller sağlamaktadır. Grafton; aday bulma, seçme ve yerleştirmede özel bir deneyim sunarken en yüksek işe alım standartlarını uyguluyor. Sonuç odaklı yaklaşımı ile müşterileri ve adayları ile ömür boyu sürecek ilişkiler kurmayı amaçlayan Grafton, son üç yıl içinde dünyada birçok yeşil alan projesini, büyüme ve yeni yatırım analizlerini destekledi. Türkiye’de iş arayan ve yeni fırsatlar arayan binlerce yeteneğin kariyer yolculuklarına destek olacak olan Grafton, bir çözüm ortağı olarak firmaların beyaz yaka profillerinde ihtiyaç duyduğu yeni mezundan orta kademeye kadar ki uzman ve yönetici seviyesindeki yetenekleri bulmalarında yardımcı oluyor. Grafton’un deneyimli ve profesyonel danışmanları, çok uluslu büyük şirketlerden KOBİ'lere kadar bir dizi müşteriye hizmet veriyor. Özellikle; İnsan Kaynakları, Satış ve Pazarlama, Mühendislik, Üretim ve Tedarik, İnşaat, İş Geliştirme gibi iş alanlarında yeni mezun, uzman ve orta düzey yönetici seviyesindeki profesyoneller ve bu pozisyonlarda yetenek ihtiyacı duyan firmalarla çalışmaktadır.
ABOUT GRAFTON: Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 40 years of experience in Europe as a Gi Group brand. With more than 500 employees in 16 countries in Europe, Grafton employs more than 50,000 temporary and permanent professionals every year. Joining Gi Group, a leading recruitment company in the world, in 2018; it provides comprehensive HR and recruitment services along with the other group brands such as Wyser, Tack & TMI. Grafton Turkey aims to give support to thousands of talents for their career journeys who are looking for jobs and looking for new opportunities in Turkey, as being also a solution partner that helping companies to find the talent in the white-collar profiles from new grads to middle-level experts and managers. Grafton's experienced and professional consultants serve a range of clients from large multinational companies to SME’s. Especially in business areas such as Human Resources, Sales and Marketing, Engineering, Production and Procurement, Construction, Business Development, and companies that need talent in these positions.
ABOUT GRAFTON: Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 40 years of experience in Europe as a Gi Group brand. With more than 500 employees in 16 countries in Europe, Grafton employs more than 50,000 temporary and permanent professionals every year. Joining Gi Group, a leading recruitment company in the world, in 2018; it provides comprehensive HR and recruitment services along with the other group brands such as Wyser, Tack & TMI. Grafton Turkey aims to give support to thousands of talents for their career journeys who are looking for jobs and looking for new opportunities in Turkey, as being also a solution partner that helping companies to find the talent in the white-collar profiles from new grads to middle-level experts and managers. Grafton's experienced and professional consultants serve a range of clients from large multinational companies to SME’s. Especially in business areas such as Human Resources, Sales and Marketing, Engineering, Production and Procurement, Construction, Business Development, and companies that need talent in these positions.
