IT Support&Operations Team Lead
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IT Systems Specialist Job Listings
The IT Systems Specialist position plays a critical role in managing and improving a company’s information technology infrastructure. Professionals in this role ensure that systems run efficiently, troubleshoot issues, and provide various hardware and software solutions to enhance security and performance. IT Systems Specialists are primarily sought by technology companies, the finance sector, and large-scale enterprises.
What Does an IT Systems Specialist Do?
An IT Systems Specialist manages the technological infrastructure of an organization and ensures the continuous and efficient operation of systems. This role includes installing, maintaining, and troubleshooting hardware and software systems. Additionally, responsibilities include creating security protocols, performing system upgrades, and managing integration projects. Designing and improving IT systems is among the core duties of this position.
What Should Be Considered When Reviewing IT Systems Specialist Job Listings?
When applying for an IT Systems Specialist role, it is important to review the technical skills listed in the job description. You should examine expectations related to system administration, network management, and database management. Employers also often require proficiency with certain software and infrastructure tools (such as Linux, Windows Server, VMware). The details of the job posting may vary depending on the size of the company and the scope of the projects, so it is essential to review all requirements carefully.
What Education and Certifications Are Required for IT Systems Specialist Roles?
For this position, employers typically expect candidates to hold a bachelor’s degree in Computer Engineering, Software Engineering, or a related field. Internationally recognized certifications such as those from Cisco, Microsoft, or VMware (e.g., CCNA, MCSA) are highly valued. Some companies may prefer candidates with specialized training or certifications in network infrastructure or security management.
What Qualities Do Employers Look for in an IT Systems Specialist?
Employers generally seek IT Systems Specialists with strong problem-solving skills, solid technical knowledge, and strong analytical thinking abilities. Good communication skills are essential for effective teamwork and for interacting with end users. Additionally, individuals who are adaptable, open to innovation, and passionate about technology stand out in this field.
What Are the Career Opportunities for an IT Systems Specialist?
IT Systems Specialists can find job opportunities in major technology companies, financial organizations, healthcare IT departments, and government institutions. They can also work in IT consulting firms, data centers, or software development companies. There are various career paths in system administration, network management, and data security.
How Can I Apply for IT Systems Specialist Job Listings?
When applying, you should highlight your experience in system administration and network infrastructure on your resume. It is also important to list the software tools you have used and any certifications you hold. Strengthening your application by including your technical skills, project management experience, and knowledge in system security can increase your chances of being noticed.
In Which Areas Can an IT Systems Specialist Work?
An IT Systems Specialist can work across multiple areas, including software engineering, network management, data management, and security. They may also specialize in cloud computing, database management, and virtualization technologies. This position can also integrate with big data and artificial intelligence domains, allowing professionals to expand their expertise.
Which Programming Languages Are Required in IT Systems Specialist Job Listings?
For IT Systems Specialist roles, employers generally look for proficiency in programming languages such as Python, Bash, PowerShell, and JavaScript. Knowledge of SQL, Linux command-line operations, and network protocols is also important for managing network and system configurations. Experience with virtualization tools such as VMware, Docker, and Kubernetes is frequently required as well.
IT Support&Operations Team Lead
13.04.2026
İstanbul(Asya) / Türkiye
Deneyim: 4-6 Yıl
Type of Work: Tam Zamanlı
Work Location: İş Yerinde
Job Description
Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 30 years of experience in Europe as a Gi Group brand. With 40 offices and more than 500 employees in 23 countries in Europe, Grafton employs more than 30,000 temporary and permanent professionals every year.
Our business partner, for whom we are providing consultancy, is a facilities services and a significant player in the global market with its high-tech solutions. We are currently seeking anIT Support& Operations Team Lead for our global partner.
QUALIFICATIONS
- Bachelor’s degree in Information Technologies, Engineering, or a related field,
- Minimum 4–6 years of experience in IT operations, help desk, and technical support,
- At least 1–2 years of team coordination or leadership experience,
- Strong knowledge of Windows operating systems and MS Office applications,
- Hands-on experience with Microsoft 365 (Exchange, Intune, SharePoint),
- Solid understanding of Active Directory and user/access management processes,
- Working knowledge of VPN, firewall, and network infrastructures,
- Experience with ERP/CRM systems (preferably LOGO and SAP processes),
- Familiarity with IT inventory, license management, and procurement processes,
- Experience working with third-party vendors and managing external partnerships,
- Ability to troubleshoot hardware/software issues and provide end-user support,
- Upper-intermediate (B1+) level of English,
- Strong communication and coordination skills,
- Analytical thinking, problem-solving mindset, and result-oriented approach,
- Ability to work in a dynamic and fast-paced environment.
JOB DESCRIPTION
- Manage end-to-end IT help desk and operations processes,
- Coordinate and oversee a team of 3 IT support specialists, including task distribution and performance follow-up,
- Handle, prioritize, and monitor incoming support requests from end users,
- Manage work order processes through ERP / CRM / CAFM systems,
- Ensure effective coordination with field teams and technical units,
- Track and report SLA performance, resolution times, and operational KPIs,
- Administer and maintain Microsoft 365 services (Exchange, Intune, SharePoint),
- Manage Active Directory processes including user creation, deactivation, and access rights,
- Support and coordinate firewall and server operations in collaboration with global teams,
- Work closely with third-party vendors during SAP migration and other IT projects,
- Oversee IT inventory, software licensing, and procurement activities,
- Manage installation, maintenance, and troubleshooting of hardware (PCs, printers, etc.),
- Ensure compliance with IT security policies and procedures,
- Contribute to continuous improvement and optimization of IT processes and operations.
ABOUT THE ROLE
This role offers a unique opportunity to work closely with global teams, take ownership of critical IT processes, and directly impact end-user experience and operational excellence.
This role combines hands-on technical involvement with team leadership responsibilities. The ideal candidate will actively manage daily IT operations while also leading the team, collaborating with internal and external stakeholders, and ensuring smooth and efficient service delivery.
"GI GROUP AND WYSER TURKEY SEÇME VE YERLEŞTİRME A.Ş. Türkiye İş Kurumu'nun 26.12.2023 tarihli 15198570 No'lu lisans sahibi özel istihdam bürosudur.”
Skills
About Company
About Grafton
ABOUT GRAFTON: Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 40 years of experience in Europe as a Gi Group brand. With more than 500 employees in 16 countries in Europe, Grafton employs more than 50,000 temporary and permanent professionals every year. Joining Gi Group, a leading recruitment company in the world, in 2018; it provides comprehensive HR and recruitment services along with the other group brands such as Wyser, Tack & TMI. Grafton Turkey aims to give support to thousands of talents for their career journeys who are looking for jobs and looking for new opportunities in Turkey, as being also a solution partner that helping companies to find the talent in the white-collar profiles from new grads to middle-level experts and managers. Grafton's experienced and professional consultants serve a range of clients from large multinational companies to SME’s. Especially in business areas such as Human Resources, Sales and Marketing, Engineering, Production and Procurement, Construction, Business Development, and companies that need talent in these positions.
