Senior Business Analyst

Responsibilities

• Collaborate with product owners, business units, and technical teams to understand business needs and translate them into detailed functional requirements and user stories,
• Analyze and document business processes, workflows, and system interactions,
• Prepare business requirement documents (BRD), functional specifications, and process flow diagrams,
• Contribute to solution design discussions and ensure proposed solutions meet business objectives and compliance requirements,
• Support UAT (User Acceptance Testing) by preparing test scenarios and validating outcomes,
• Support API and integration functionality testing using tools such as Postman and Swagger to ensure system features work as intended,
• Track project progress, manage change requests, and ensure deliverables meet scope and quality standards,
• Continuously analyze system performance and identify areas for improvement or automation,
• Stay up to date with market trends and regulatory changes impacting business operations.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Management Information Systems, or a related field,
• 7+ years of experience as a Business Analyst, preferably in financial services, insurance, or technology-driven environments,
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies (Scrum, Kanban),
• Experience preparing BRD, FRD, user stories, and acceptance criteria,
• Proficiency in tools such as Jira, Confluence, Visio, or Figma,
• Excellent analytical and problem-solving skills with attention to detail,
• Strong verbal and written communication skills, capable of interacting with both technical and non-technical stakeholders,
• Ability to manage multiple priorities in a fast-paced environment,
• Experience with process modeling, data analysis, and reporting,
• Familiarity with API-based systems, fintech products, or enterprise platforms is a plus,
• Hands-on experience with Postman and Swagger for API analysis and testing.