Technical Support Engineer (Data Center / Infrastructure)

On behalf of Huawei, we are seeking a Technical Support Engineer (Data Center / Infrastructure) to support nationwide data center operations, hardware deployment, and customer acceptance processes. This role involves hands-on infrastructure implementation, system integration, and direct customer engagement to ensure successful delivery, testing, and go-live of telecom and IT infrastructure projects.

Key Responsibilities

• Hardware installation and IP configuration in data center environments
• Mid-level hardware troubleshooting and component replacement (Disk, RAID/Disk Cards, Network Cards, Memory, PSU)
• Preparation of LLD (Low-Level Design) documentation
• Conducting Site Surveys and evaluating data-room conditions and availability
• Managing hardware User Acceptance Testing (UAT) processes
• Presenting system upgrades, patches, and deployments to customers for approval
• Reporting defects, performing troubleshooting, log tracing, and regression testing
• Providing night operation support during go-live activities
• Performing service checks and configuration verification in test and production environments
• Working closely with customers to understand requirements and ensure successful UAT execution
• Creating yearly budget assumptions
• Managing Purchase Orders (PO)
• Ensuring basic EHS compliance (training will be provided)
• Documentation management, document scanning and archiving
• Developing alternative technical solutions when required
• Business travel across Turkey

Required Technical Qualifications

• Good command of Unix/Linux terminal commands
• General knowledge of database systems and SQL queries
• Basic server network operations knowledge
• Familiarity with Ethernet/Bond structures, routing concepts, whitelist/blacklist implementations
• Experience with firmware updates
• Understanding of server infrastructure environments

Required Skills

• Strong troubleshooting and analytical skills
• Ability to manage multiple tasks and travel frequently
• Customer-oriented mindset with strong communication skills
• Attention to detail and documentation discipline
• Problem-solving and solution-oriented thinking

Preferred Qualifications

• Experience in data center operations or system integration projects
• Exposure to production/test environment management
• Basic understanding of EHS practices