DevOps Service Engineer-Fixed Billing
Vodafone
22.04.2025
İstanbul / Türkiye
Tam Zamanlı
Hibrit
Deneyimsiz / Deneyimli
Job Description
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
- Responsible for running and leading the billing cycles for both VBU & CBU customers,
- Creating, implementing, and enforcing procedures and policies, as well as streamlining effective billing processes across multidomain
- Managing availability, dimensioning, reliability and all related SLAs as service owner of billing platforms
- Ensures successful operation of billing & invoicing operation services
- Provides multi-level technical support for diagnosing, reproducing and fixing billing & invoicing operation service issues
- As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
- Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
- Works as on-call support to provide 7*24 support when it is necessary.
- Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
- Provides standardization / automation of technical processes.
- Deploys new products and services.
- Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
- Reports to stakeholders on product performance and supplier/partner performance
Who you are
- Bachelor’s degree from Computer, Electronics, Science and other related fields.
- Expertise in service incident handling and troubleshooting
- Good command of English.
- Experience in using SQL, PL/SQL.
- Experience in UNIX and shell scripting.
- Experience in Oracle database administration.
- Ability to work in flexible work hours under pressure and tight deadlines.
- Having strong analytical skills.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
Skills
SQL
PL/SQL
UNIX
Oracle
About Company
About Vodafone
Company Location:
About Vodafone:
Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the brand.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.
Over 30 years ago, we made the first ever mobile phone call and sent the first SMS in Britain and have been changing the lives of billions of people ever since. We are taking 4G to the Moon and using big data for social good to intelligent transport systems and emergency drones, we are still shaking things up.
We believe being different is good. We’re proud to offer equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, sexual orientation, gender identity, disability, religious or political belief. We can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. Your different perspectives help us to shape the future.
No matter where you are, the way we see the future binds us together. We want our people to be at the top of their game by giving them the freedom and the opportunities to make a difference. We want our people to be pioneers, by adopting new technologies and being excited about the future.
The future is exciting. Ready?
Vodafone Türkiye:
Dünyanın en büyük telekomünikasyon şirketlerinden biri olan Vodafone Grubu’nun bünyesinde yer alan Vodafone Türkiye, “dijitalleşmenin öncü operatörü” olma vizyonu doğrultusunda, birey ve kurumlara sabit, mobil ve içerik hizmetleri dahil tüm telekomünikasyon teknolojilerini tek çatıda sunmaktadır. Türkiye’nin en büyük uluslararası doğrudan yatırımcılarından olan Vodafone Türkiye’nin bugüne kadar toplam yatırımları 21 milyar TL’yi aşmıştır. Vodafone Türkiye, 30 Eylül 2019 itibarıyla 24,1 milyon mobil müşteriye ve yaklaşık 1 milyon sabit genişbant müşterisine hizmet vermektedir.
Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the brand.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.
Over 30 years ago, we made the first ever mobile phone call and sent the first SMS in Britain and have been changing the lives of billions of people ever since. We are taking 4G to the Moon and using big data for social good to intelligent transport systems and emergency drones, we are still shaking things up.
We believe being different is good. We’re proud to offer equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, sexual orientation, gender identity, disability, religious or political belief. We can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. Your different perspectives help us to shape the future.
No matter where you are, the way we see the future binds us together. We want our people to be at the top of their game by giving them the freedom and the opportunities to make a difference. We want our people to be pioneers, by adopting new technologies and being excited about the future.
The future is exciting. Ready?
Vodafone Türkiye:
Dünyanın en büyük telekomünikasyon şirketlerinden biri olan Vodafone Grubu’nun bünyesinde yer alan Vodafone Türkiye, “dijitalleşmenin öncü operatörü” olma vizyonu doğrultusunda, birey ve kurumlara sabit, mobil ve içerik hizmetleri dahil tüm telekomünikasyon teknolojilerini tek çatıda sunmaktadır. Türkiye’nin en büyük uluslararası doğrudan yatırımcılarından olan Vodafone Türkiye’nin bugüne kadar toplam yatırımları 21 milyar TL’yi aşmıştır. Vodafone Türkiye, 30 Eylül 2019 itibarıyla 24,1 milyon mobil müşteriye ve yaklaşık 1 milyon sabit genişbant müşterisine hizmet vermektedir.
