IT Specialist

Job Description
Does it motivate you to work in a company that is a first follower with new IT trends and technologies? Are you customer-oriented in your thinking and can remedy IT errors quickly and efficiently? Can you convey a technical message to both a technical and non-technical audience? Do you thrive in an everyday life with diverse tasks across the organization?

Then you might be the Technician, Danfoss is looking for IT Site Support Turkey, Middle East and Africa region.

We are currently looking for a passionate IT Technician to join our international IT Team to increase the service level for our Danfoss Group users located in our Çerkezköy factory while offering remote and physical support to the surrounding branch offices in Istanbul and in other countries. This position will be located in Turkey (Tekirdağ) and it comes as a response to business growth in the area.

You will become part of an ambitious and competent team consisting of 5 technically strong colleagues, and together with them you will be a key player in connection with effective problem solving in error situations. As the successful applicant, you will be technically curious, up to date on the latest technologies and able to coordinate tasks and act as a single point of contact.

We value positive attitude, experience and service mindset over diploma or certification.

Job Responsibilities
Responsibilities for this position include, but are not limited to, the following.

• Carry out tasks in error situations, both "Incidents" and "Service Requests”.
• Provide remote IT support for Danfoss users in a client system area (hardware, Windows, MS Office, other software)
• Proactive monitoring of incident.
• Advise and instruct users in IT systems and products.
• Participate in testing and documentation of hardware and software as well as problem analysis. Ensure knowledge creation if needed (knowledge base)
• Participate in IT projects.
• Advise users about products and solutions to requirements.
• Provide solutions that meet the needs of business and users in accordance to Service Level Agreements
• Deliver high quality in solutions and do things right to minimize incidents and problems.

Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• Bachelor’s degree in related areas.
• Minimum 3 years experience in IT Support field.
• Ability to travel Danfoss locations in Istanbul and Tekirdağ, and when needed Danfoss locations in other countries.
• Demonstrates ability for collaboration and teamwork, also in virtual and international context.
• Able to work in a multicultural environment with sensitivity and respect for diversity.
• Takes initiative and responsibility.
• Very good communications skills with professional work attitude.
• Ability to handle and prioritize several important tasks simultaneously.
• Strong experience with Microsoft Azure, MS Office 365, all Windows OS and ITIL processes will be an asset.
• Native in Turkish, fluency in English.

Employee Benefits
We are excited to offer you the following benefits with your employment:

• Bonus system
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.