Network Operation Center / Junior Noc

Job Description:

As Pay724, we are expanding our global operations and looking for a Junior Network Operations Center (NOC) Engineer to join our technical team.

If you are a recent graduate and aiming to build a career in telecommunications, this is a great opportunity to start from the ground up.

Qualifications:

• Bachelor’s degree in Computer Engineering, Electrical & Electronics Engineering, Telecommunications, or a related field

• Fresh graduate or up to 1 year of experience in NOC, technical support, or network monitoring roles

• Strong analytical thinking and problem-solving mindset

• Basic understanding of networking protocols (SIP, RTP, TCP/IP, DNS, etc.) is a strong plus

• Familiarity with Linux/Unix command line is a bonus

• Ability to follow incident resolution processes and document them clearly

• Comfortable working in shift-based or 24/7 operational environments

• Strong written and verbal communication skills

• High sense of responsibility, attention to detail, and ability to multitask

• Eager to learn, adapt, and grow in a fast-paced technical environment

• Fluency in English is mandatory (both written and spoken)

Responsibilities:

• Monitor voice and SMS traffic and network infrastructure24/7 to ensure optimal performance and service continuity

• Receive, track, and resolve technical tickets submitted by customers via our support system (e.g., Freshdesk)

• Identify anomalies, outages, and latency issues across systems and escalate when necessary

• Collaborate with internal teams (routing, account managers) to ensure rapid and effective issue resolution

• Log incidents and resolutions clearly and accurately for internal reporting and future reference

• Perform routine health checks on network elements, nodes, and platforms

• Analyze patterns in recurring technical issues and proactively suggest improvements

• Participate in shift-based work schedules, including weekends and holidays when required

• Assist with system documentation and knowledge base updates

• Maintain a high level of professionalism and responsiveness in all customer interactions

• Provide support in network change implementations and testing scenarios

• Report daily/weekly NOC activity summaries to team leads or supervisors

Why Join Pay724 ?

• Be part of a future-focused telecom company where innovation, agility, and global vision drive everything we do.

• Join a supportive and collaborative team that values your growth — we don’t just give you a job, we help you build a career.

• Gain hands-on experience with real-time voice and SMS traffic, network systems, and live operations — where every second counts.

• Work directly at the core of the international telecom ecosystem, and develop skills that are globally in demand.

• Enjoy the freedom to learn, contribute, and make an impactfrom day one — your ideas are heard, your efforts are seen.