Product Management Manager

Responsibilities:

• Design an end-to-end customer journey to ensure a premium customer experience
• Develop and implement service/product strategies aligned with the company's vision and customer needs.
• Define a product go-to-market strategy for existing and new product and services including sales channel distribution and customer segmentation.
• Responsible for Product based P&L preparation and accountability for EBITDA for related product group including budget preparation and performance review
• Innovate and enhance all products & services to improve customer satisfaction and increase market competitiveness.
• Analyze and manage pricing strategy for each service / product design
• Collaborate with design & architect and operations teams to create a seamless airport lounge experience and premium services.
• Monitor customer feedback mechanisms and ensure continuous improvement based on customer insights.
• Monitor and analyze product performance, making adjustments to strategy and execution as necessary.
• Work closely with operation, sales, and customer service teams to ensure cohesive brand messaging and effective promotion of responsible product & services.
• Collaborate with external partners and vendors to ensure high-quality service delivery.
• Stay abreast of industry trends, competitive landscape, and emerging technologies in the lounge and hospitality sector.
• Ensure all products meet regulatory compliance and quality standards.
• Regularly review and update product offerings to maintain alignment with industry best practices.
• Regular performance check with Sales & Operations department to ensure proper Product Description in the market for prospect and existing customer and monitor yearly target realization

Qualifications

• Bachelor’s Degree
• 7 years experience, at least 5 years of experiences in a similar area
• Experience in hospitality / travel sector is a plus
• Ability to work in a fast-paced and multicultural environment
• Excellent written and oral communication skills
• Analytical, problem-solving, and decision-making skills.
• Experienced in MS Office applications, ERP applications (preferably Oracle)
• Advanced level of English written and spoken