Software Support Specıalıst L1-L2

Job Description:

Do you have a passion for builging great software solutions? Are you an ‘A Player’ willing to work with ‘A Player’s?

Looking for a new challenge and an opportunity to further advance your skills and career in a great working environment?

If your are a highly-motivated individual with the passion to build awesome software products. If you’re motivated smart, persistent and a great teammate, you should apply!

The ideal candidate will be responsible for configuring and troubleshooting our products to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities:

·        Reproduce customer environment and run tests

·        Manage and address customer tickets efficiently

·        Liaise between sales team, customer success team and customers to properly address customer problems

·        Toubleshoot and configure software and hardware issues

Qualifications:

·        Excellent communication, both written and verbally

·        Ability to work under pressure, multi-tasking and result oriented

·        Familiar with help desk processes

·        Basic knowledge of Microsoft Windows and Linux operating systems

·        Basic knowledge of networking concepts & protocols in a professional environment (TCP/IP, LAN, WLAN, WAN)

·        Basic knowledge of SQL (PostgreSQL and MS SQL)

·        Willing to learn CCTV technologies (Experience in physical security systems is a plus)

Perks:

·        Meal voucher

·        Extensive private health insurance

We look forward to hearing frok you!

At Nanodems, we’re looking for people with passion, grit, and integrity. Your skills and passion will stand out and set you apart. At Nanodems, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.