Senior IT Support Specialist
Grafton
04.12.2025
Tekirdağ / Türkiye
Deneyim: 2-4 Yıl
Type of Work: Tam Zamanlı
Work Location: İş Yerinde
Job Description
Grafton, one of the world's most recognized recruitment companies, is a Gi Group brand and, with over 40 years of experience, provides world-class recruitment services, talent management, and human resources solutions in Europe. With over 500 employees across 27 European countries, Grafton employs over 50,000 temporary and permanent professionals annually.
We are seeking a "Senior IT Support Specialist" for our global business partner specializing in the metal and cable industries.
Key Responsibilities
- Deliver first-level ICT support (remote & on-site) for hardware, software, workplace tools, infrastructure, and business applications.
- Serve as the main contact for end users and VIPs: triage, analyze, resolve, and escalate tickets as needed.
- Coordinate with plant management and global ICT teams to schedule rollouts, manage local process changes, and maintain documentation and knowledge bases.
- Perform initial diagnosis of incidents and implement solutions, engaging specialized teams only when required.
- Maintain security and proper functioning of local ICT systems; support requirement gathering for enhancements or new services.
- Act as the bridge between local operations and the global Shared Service, ensuring smooth execution of rollouts and transitions.
- Identify opportunities for process optimization, automation, and standardization, contributing to continuous-improvement initiatives.
- Build strong stakeholder relationships, provide regular updates, and maintain high customer satisfaction.
- Expand your expertise over time by collaborating with different competence centers and participating in global ICT projects.
Technical Skills
Workplace Management & End-User Support (5+ years)
- MS Windows OS (10/11)
- MS Office 365 Apps
- MS SharePoint / OneDrive / Teams
- Adobe & Autodesk Products (installation/configuration)
- General desktop applications
- MS Intune & MDM solutions
- MS Defender
Server Infrastructure (2+ years)
- MS Office 365 Admin Console (Azure AD, Intune, etc.)
- MS Exchange (on-prem & online) – mailbox management
- Active Directory
- Windows Server (File Sharing, Print Services, DHCP, IIS)
- Physical & virtual server troubleshooting
- Database access management (SQL, Access, etc.)
Networking (2+ years)
- LAN/WiFi troubleshooting
- VPN troubleshooting
- WAN troubleshooting
Experience & Requirements
- At least8 years of experiencein ICT support or a similar role.
- Minimum3 years in a corporat environment(manufacturing experience is a strong plus).
- Strong analytical mindset, customer-oriented approach, and ability to work independently.
- Excellent communication and stakeholder management skills.
- Fluent English(written and spoken).
“GI GROUP AND WYSER TURKEY SEÇME VE YERLEŞTİRME A.Ş. Türkiye İş Kurumu'nun 26.12.2023 tarihli 15198570 No'lu lisans sahibi özel istihdam bürosudur”
Skills
About Company
About Grafton
ABOUT GRAFTON: Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 40 years of experience in Europe as a Gi Group brand. With more than 500 employees in 16 countries in Europe, Grafton employs more than 50,000 temporary and permanent professionals every year. Joining Gi Group, a leading recruitment company in the world, in 2018; it provides comprehensive HR and recruitment services along with the other group brands such as Wyser, Tack & TMI. Grafton Turkey aims to give support to thousands of talents for their career journeys who are looking for jobs and looking for new opportunities in Turkey, as being also a solution partner that helping companies to find the talent in the white-collar profiles from new grads to middle-level experts and managers. Grafton's experienced and professional consultants serve a range of clients from large multinational companies to SME’s. Especially in business areas such as Human Resources, Sales and Marketing, Engineering, Production and Procurement, Construction, Business Development, and companies that need talent in these positions.
